Buyer Behaviour Tracker – Customer Health Intelligence Layer
Detects when customers buy less, stop ordering, or shift behaviour — before revenue disappears.
The Problem
Hard to see when a customer quietly reduces orders
Teams usually notice only when it's already too late
No visibility into product-level drop-offs
Missing signals when a customer moves spending to a competitor
Hard to see when a customer quietly reduces orders
Teams usually notice only when it's already too late
No visibility into product-level drop-offs
Missing signals when a customer moves spending to a competitor
Manual checking across customers is impossible at scale
The Solution
Customer Health Dashboard
Shows who's ordering more, less, or not at all.
Product-Level Drop Detection
Identifies which products each customer has stopped purchasing.
Customer Activity Timeline
Visualises order patterns week-by-week.
Sharp Drop-Off Alerts
Automatically notifies the team when order volume falls significantly.
Inactivity Monitoring
Flags customers who haven't ordered in weeks.
Revenue Retention Insights
Highlights accounts at risk so teams can intervene early.
Why It Matters
How It Works
Order History Ingested
System analyses historical and ongoing customer orders
Behaviour Analysis Engine
Tracks changes in order frequency, volume, and product mix
Health Score Calculation
Each customer gets an updated behavioural score
Trend Detection
Highlights increases, decreases, inactivity, or product drop-offs
Real-Time Alerts
Notifies teams when a customer's ordering pattern shifts significantly
Results
Before
Customer changes go unnoticed for weeks
Lost revenue discovered too late
No product-level insight into buying patterns
Retention becomes reactive, not proactive
After
Early warning system prevents churn
Teams act before customers fully disengage
Complete visibility on which clients are rising or declining
Data-driven retention strategy replaces guesswork
Efficiency Matrix
Understand your customers before they disappear
Use real-time behavioural intelligence to protect revenue.